At Life DME, I organized customer service data and developed KPI dashboards to help management assess performance and inform workflow improvements. I also documented process gaps and developed SOPs for handling inquiries, complaints, and service procedures.
In the MEHE Job Description Crafting & Standardization Project, I helped audit existing job descriptions, benchmark roles, and develop a unified template. The validated set was presented to the Minister of Education for use in recruitment, performance management, and organizational planning.
