Nachisitu Nankolongo

Dedicated Operations Assistant focused on supporting branch operations and ensuring teams have the support needed to deliver excellent customer service. Experienced in coordinating daily operational processes, assisting branches with problem resolution, following up on work verification and customer queries and helping improve service delivery across branches. Passionate about building branch with

-Assess local market conditions and identify current and prospective sales opportunities.
-Develop and implement effective marketing strategies to target key markets and drive business growth.
-Lead a productive environment that fosters team building, hard work, and diligence.
-Manage and mentor branch staff, ensuring high performance and professional development.
-Maintain and strengthen relation

-Client Engagement: Develop and maintain strong relationships with clients by understanding their financial needs and offering tailored loan solutions.
-Loan Processing: Manage the end-to-end loan application process, including gathering required documentation, verifying client information, and ensuring compliance with internal and regulatory standards.
-Financial Advisory: Provide clients with ex

Client Relationship Management:
-Develop and maintain strong, long-term relationships with clients.
-Act as the primary point of contact for clients, addressing their financial needs and concerns.
Regularly meet with clients to review their financial status and offer customized financial solutions.
Financial Advisory:
-Provide expert advice on EFC Zambia's financial products and services, includin

Pursued higher education at the University of Zambia, focusing on business and management studies.