NBNacereddine Belkhammar
@nacereddinebelkhamma
Customer-focused automotive and aviation support specialist with strong technical troubleshooting skills.
AlgeriaWhat I'm looking for
I am a customer-focused professional with experience in cabin crew safety and B2B technical support for automotive fleets. I combine strong communication with emergency-response training to keep customers and operations secure and satisfied.
As a Cabin Crew member at Tassili Airlines, I ensured passenger safety, delivered excellent in-flight service, and assisted with emergency procedures, earning commendations for teamwork and professionalism.
At Teleperformance I worked as an Apple Sales Advisor providing technical troubleshooting and customer support, consistently achieving high satisfaction ratings and meeting performance targets.
Most recently I served as an Operations Customer Expert for Mercedes-Benz at Teleperformance, managing national and international breakdown cases for trucks and buses, troubleshooting diagnostics, and minimizing operational disruptions for fleet customers.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance
Nov 2023 - Jun 2025 (1 year 7 months)
Provided B2B technical support for Mercedes‑Benz trucks and buses, managed national and international breakdown cases to minimize downtime, and coordinated diagnostics and resolution efforts for fleet customers.
Apple Sales Advisor
Teleperformance
Aug 2023 - Nov 2023 (3 months)
Provided customer support and technical troubleshooting for Apple products, achieving high customer satisfaction ratings and meeting performance targets while handling escalations and product queries.
Cabin Crew
Tassili Airlines
Oct 2021 - Mar 2023 (1 year 5 months)
Ensured passenger safety and provided in-flight service, conducted pre-flight safety briefings, assisted with emergency procedures, and maintained cabin standards; received commendations for teamwork and professionalism.
Education
Degrees, certifications, and relevant coursework
Algerian Cabin Crew Academy
Certificate in Safety and Rescue (Cabin Crew Training), Aviation Safety / Cabin Crew
2020 - 2021
Undertook Safety and Rescue (Cabin Crew Training) from September 2020 to July 2021.
BUBadji Mokhtar University
Bachelor of Arts, English Literature
2020 - 2021
Completed first year of a Bachelor's program in English Literature from September 2020 to June 2021.
Belkhammar High School
High School Diploma, General
2019 - 2020
Completed High School Diploma from September 2019 to August 2020.
Availability
Location
AlgeriaAuthorized to work in
Job categories
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