Open to opportunities

Boukhelal Nadjib

@boukhelalnadjib

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Customer service and technical support specialist with strong analytical skills.

Algeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional development.

I am a dedicated customer service and technical support professional with a master's degree in electrical networking. My experience includes handling over 20 customer queries daily, where I demonstrated strong analytical and communication skills. I pride myself on my ability to resolve software and hardware issues swiftly, achieving an average resolution time of under 15 minutes.

Throughout my career, I have consistently maintained a high customer satisfaction score, exceeding targets with a 95% CSAT score over six months. My background in industrial electricity and control systems has equipped me with the technical knowledge necessary to provide effective support across multiple time zones. I am eager to contribute to team success and continue my professional growth in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Customer Service & Technical Support

Shop Menia

Jan 2024 - Jan 2025 (1 year)

Managed over 40 daily customer inquiries across email, chat, and phone channels. Successfully resolved software and hardware issues, achieving an average resolution time under 15 minutes.

Customer Service Technical Support Troubleshooting Hardware Email Communication Chat Support Phone Support

Technical Support Associate

Confidential Company

Jan 2023 - Jan 2024 (1 year)

Provided Tier 1 technical support to users across multiple time zones, diagnosing and resolving connectivity, login, and configuration issues. Consistently exceeded customer satisfaction targets, maintaining a 95% CSAT score.

Tier 1 Support Technical Troubleshooting Customer Satisfaction Connectivity Issues Account Management Configuration Management Problem Solving

Electrical Network Management Trainee

La société Algérienne Du Gestion du réseaux transport de l'é

Mar 2022 - Present (3 years 4 months)

Gained practical experience in electrical network management by visiting and understanding the operational environment. Participated in activities related to power systems and electrical distribution, enhancing knowledge of industrial electrical systems.

Electrical Networks Power Systems Network Management Operations Technical Training

Education

Degrees, certifications, and relevant coursework

University Batna 2

Master's Degree, Electrical Networking

Graduated with a master's degree in electrical networking in 2022. Studied Electrotechnique with a focus on Electrical Networks.

University Batna 2

License Degree, Electrotechnique

Obtained a License LMD in Electrotechnique from the Faculty of Science and Technology. Focused on the Electrotechnique sector.

CFBI ORAN

Specialist Diploma, Industrial Electricity and Speed Variator

Activities and societies: Application and practice in Field; Understand How Power Systems and Electrical Distribution; Gain Expertise in Control and Automation Systems; Operating and maintaining industrial electrical systems; Develop Soft Skills for Industry Success

Completed a formation in Industrial Electricity and Speed Variator. Gained expertise in control and automation systems, and operating industrial electrical systems.