Mz Januari

I am a dedicated and compassionate professional with over a decade of experience in regulatory customer service, fraud investigation, and patient-centered support. My career has been marked by a proven ability to manage complex cases, handle sensitive information, and deliver empathetic service in both healthcare and financial environments. I am currently seeking to leverage my background in fraud restoration and healthcare support as a Remote Outbound Patient Enrollment Specialist.

In my most recent role as a Customer Service Specialist II at Experian, I conduct investigations into fraudulent activity, analyze evidence, and resolve disputes within regulatory frameworks. I pride myself on delivering exceptional customer service while maintaining compliance with FCRA, FDCPA, and other consumer protection laws. My previous experience as a Customer Care Specialist in Fraud Restoration has equipped me with the skills to manage a portfolio of fraud cases, support victims through restoration, and educate them on prevention and compliance.