Myrella Allgayer

Commercial Leadership and Partner Management: Lead daily commercial negotiations with global and local partners, optimizing revenue-sharing agreements, promotional budgets, and brand positioning.
Product Strategy & Performance: Define and execute the online product strategy, directly tracking financial KPIs (profitability, revenue) through interactive dashboards.
People Management & Represen

Supported international partner negotiations, coordinated the promotional roadmap and analyzed player data to align strategic initiatives with CRM and Marketing teams. Managed team tasks and day-to-day operational workflows.

Responsible for daily product operations, game cataloging, and promotional campaign execution, working directly with the CRM team to drive user engagement.

Operated as a one-person team, taking full ownership of daily operations, back-office game configurations, and daily game releases. Swiftly adapted to work with back-office tools while actively supporting the CRM team with campaign execution.

Promoted to Shift Leader within the same year of joining, taking on team oversight and operational management. Led and mentored customer support agents, managing shift schedules, real-time ticket escalation, and team KPIs. Monitored service quality, response times and user satisfaction metrics.

Provided bilingual customer support across chat and email, resolving platform issues and user inquiries. Efficiently navigated internal support tools and player account management systems.

Delivered high-standard hospitality service in a fast-paced, multicultural international environment. Developed strong adaptability, problem-solving, and cross-cultural communication skills under high pressure.

Worked as Restaurant Attendant at Oceania Cruises.

Managed social media content and bilingual customer relations across 6 countries. Enhanced cross-cultural agility, proactive communication, and resourcefulness in diverse team environments.
Worldpackers is a online travel social marketplace for people to find unique places where they can exchange their skills for accommodation.

Redação para material impresso, revisão de textos para televisão, arte-finalista (adesivos, flyers, bandeiras) e responsável pela fanpage do candidato no Facebook.

Rádio-escuta de programas locais, clipping de jornais e online, produção de matérias jornalísticas, cobertura de eventos municipais.

Produção de textos para a primeira edição da revista Estilo Editorial da Editora UFSM.

Elaboração de pautas, produção de textos, auxílio no planejamento da identidade gráfica de revista cultural e científica da Coordenadoria de Comunicação Social da UFSM.

Produção de textos e reportagens, elaboração de pautas, cobertura de eventos.