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wamberto junior

@wambertojunior

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Casino product specialist at TQJ–TodosQueremJogar who developed a Bonus Engine that reduced failures by 28%.

Brazil

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At TQJ–TodosQueremJogar, I developed and launched casino offers and sportsbook-to-casino campaigns, refining them based on cost, risk, return rate, and player acceptance. I also designed a proprietary Bonus Engine CRM tool with AI-assisted development tools, reducing bonus crediting and player segmentation failures by 28%.

At G2E Games, I led operations for a white-label platform serving Brazilian sportsbook and casino operators and owned sportsbook product management. I worked with odds and data feed providers on reliability and feature improvements, and drove direct casino provider integrations.

Earlier, I managed operations for European sportsbook and casino brands focused on Brazilian players, covering fraud prevention, onboarding, support, CRM, and bonus planning. I also founded Fluenix Serviços Ltda., building a B2B customer service operation for international betting websites and introducing an internal quick-reply system.

Experience

Work history, roles, and key accomplishments

Head of Casino

TQJ - Todos Querem Jogar

Mar 2025 - Oct 2026 (1 year 7 months)

Defined and executed casino strategy, aligning acquisition, retention, and revenue priorities with business objectives. Developed and launched casino offers and cross-sell campaigns, measuring KPIs to refine mechanics and protect margin.

Metabase Google Analytics Microsoft Clarity Microsoft Office Jira Confluence Google Workspace Slack Bonus Engines A B Testing KPI Analysis

Casino Product Manager

Bell Ventures

Aug 2024 - Mar 2025 (7 months)

Managed casino and live casino content for Bandbet.bet.br, coordinating providers and platform optimization. Created offers and cross-sell initiatives with the sportsbook, tracking cost, risk, and acceptance rates.

Microsoft Office Jira Freshdesk Google Workspace Slack Product Management Cross Selling Campaigns

Founder

Fluenix Serviços Ltda.

Mar 2020 - Oct 2024 (4 years 7 months)

Built and managed a B2B customer service operation for international sportsbook and casino websites targeting Brazilian players. Handled account administration, verification queries, and escalations for operator partners.

Customer Service Account Administration Escalation Management Quick Replies B2B Operations

Operations Manager

G2E Games

Jan 2021 - Aug 2024 (3 years 7 months)

Led a team of 28 professionals and oversaw operations of a white-label platform serving multiple Brazilian sportsbook and casino operators. Owned sportsbook product management and implemented standard processes and SLAs.

Operations Management Team Leadership Sportsbook LSports Betgenius SLA Management Provider Integrations

Operations Manager

EgamingServices

Jun 2017 - Oct 2020 (3 years 4 months)

Managed operations for multiple European sportsbook and casino brands, focusing on Brazilian player acquisition, retention, and localization. Monitored operational KPIs across fraud prevention, player onboarding, and customer support.

Operations Management Fraud Prevention Player Onboarding Customer Support CRM Strategy Segmentation Bonus Management

Customer Support Manager

Futebol Fácil Ltda.

Nov 2015 - Jun 2017 (1 year 7 months)

Led customer service, overseeing team performance, escalations, and service improvements. Worked with Product and Technology teams to report and resolve recurring platform usability issues.

Customer service management Team Leadership Escalation Management Process Improvement Communication Skills