Open to opportunities

Juan Pablo Pritzker

@juanpablopritzker

Message

Experienced Head of Operations driving growth and customer experiences.

Brazil

Message

What I'm looking for

I am looking for a role that allows me to leverage my operational expertise while fostering team collaboration and driving strategic initiatives.

I am a results-driven Head of Operations with a proven track record in leading initiatives across LATAM and global markets. My expertise lies in connecting strategy with execution, ensuring that teams deliver their best work while driving growth and building meaningful customer experiences. I thrive in fast-paced environments where I can support leadership and foster collaboration across departments.

In my current role as Head of LATAM Operations at PIN-UP, I lead a team of over 250 remote staff, ensuring strategic alignment and performance across various departments. I have successfully launched new features and improved user engagement, while also managing compliance and operational processes. My previous experience includes leading VIP operations at Playtech and Rush Street Interactive, where I implemented innovative strategies that significantly boosted retention and revenue.

Experience

Work history, roles, and key accomplishments

Current

Head of LATAM Operations

Current

PIN-UP - Crypto iGaming

Sep 2023 - Present (1 year 11 months)

Led 250+ remote staff across various departments, serving as the operational bridge to executive leadership and ensuring strategic alignment. Tracked and ensured the execution of all company projects, implementing decisions from the CEO and Board of Directors effectively.

Leadership Product Management Compliance Budget Management Data Analysis Negotiation Cross Functional Communication

Head of VIP

Playtech - Wplay

Dec 2021 - Sep 2023 (1 year 9 months)

Led cross-functional operations in key departments including VIP, Customer Support, and CRM, ensuring seamless alignment with business goals. Managed budgets, forecasts, and ROI analysis for VIP programs, strategies, and initiatives.

VIP Budget Management ROI Analysis Event Management Process Improvement Cross Functional Collaboration

Director of Customer Service and VIP Operations Latam

Rush Street Interactive - Rushbet Latam

May 2018 - Nov 2021 (3 years 6 months)

Built and scaled Customer Service and VIP teams, establishing processes to deliver personalized service to high-value customers. Created Colombia's first VIP loyalty program, offering exclusive promotions, personalized gifts, and unique experiences.

Customer service management Loyalty Programs Zendesk Product Enhancement Team Management

Head of Customer Service and Technical Support

HS Technology

Jan 2014 - Mar 2018 (4 years 2 months)

Managed customer service and technical support operations for a leading mobile gaming company, supporting top-performing titles. Analyzed player feedback to optimize support processes, increasing retention by 15%.

Customer Service Technical Support Team Leadership Performance Optimization Support Ticket Reduction Mobile Gaming Process Optimization

Education

Degrees, certifications, and relevant coursework

University Politecnico GranColombiano

Specialization in Marketing Management, Marketing Management

2025 -

Currently pursuing a specialization in Marketing Management. This program focuses on advanced marketing strategies and management principles.

University Politecnico GranColombiano

Economics, Economics

Completed a degree in Economics, gaining a strong foundation in economic principles and analytical skills. This education provided insights into market dynamics and financial systems.