Looking for a job

My Nguyen

@mynguyen

Message

I improve e-commerce operations and customer experiences across marketplaces and hospitality.

Vietnam

Message

What I'm looking for

I'm seeking to contribute operational excellence, customer support, and problem-solving skills in a growth-oriented organization.

I've managed TikTok Shop and Amazon marketplace operations at WHIPPED, resolving order issues, refunds, replacements, logistics coordination, creator outreach, and campaign execution. I monitor marketplace performance and customer feedback to improve operational efficiency and customer experience.

My background also includes guest operations at Toshi Stay and high-volume passenger service at VietJet Air. Across aviation, hospitality, and e-commerce, I coordinate cross-functional teams, resolve customer issues, and keep day-to-day operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Operations Specialist

Current

Whipped

Nov 2025 - Present (10 months)

Managed daily operations across TikTok Shop and Amazon marketplaces, handling order issues, refunds, replacements, and logistics coordination. Sourced creators and affiliates for marketing campaigns and collaborated with cross-functional teams to improve operational efficiency.

TikTok Shop Amazon E Commerce Operations Order Management Logistics Coordination Affiliate Marketing Cross Functional Collaboration Customer Feedback Analysis

Operations Specialist

toshi stay

Jan 2025 - Nov 2025 (10 months)

Managed guest support and day-to-day operations for short-term rental properties.
Coordinated with guests, cleaning, and maintenance teams to ensure smooth operations.
Resolved booking, check-in, payment, and guest-related issues.
Analyzed guest feedback and supported service improvements.
Collaborated with cross-functional teams to enhance operational efficiency.

Microsoft Office Customer Service Communication Skills

Passenger Service Staff

Vietjet Air

Jan 2023 - Jan 2025 (2 years)

Assisted passengers throughout check-in, boarding, and arrival procedures in a high-volume airport environment.
Resolved passenger concerns regarding flight schedules, baggage, and travel documentation.
Maintained compliance with aviation safety and operational procedures. Coordinated with airport teams to ensure efficient passenger flow and on-time departures.

Microsoft Office Customer Service Communication Skills