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Phoenix Huynh

@phoenixhuynh

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Product operations specialist driving data-led product improvements in travel SaaS.

Vietnam

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What I'm looking for

I seek a collaborative, data-driven product role where I can improve customer outcomes, own release processes, and translate support feedback into product impact.

I am a product operations specialist with extensive experience in travel and hospitality SaaS, product-support liaison work, and key account management. I combine data analysis, QA, and customer-facing technical support to ensure product quality and measurable customer success.

At Hostfully I owned product dashboards (GA4, Salesforce reports), validated analytics, managed release notes, and QA-tested features while streamlining communication between Support, Product, Engineering, Customer Success and Onboarding. Previously I managed large partner portfolios, property operations, and drove operational improvements across logistics and accommodation businesses.

I prioritize clear documentation, actionable analytics, and cross-functional collaboration to reduce friction for customers and internal teams; I consistently turn customer feedback into prioritized product improvements and reliable release processes.

Experience

Work history, roles, and key accomplishments

Current

Product Operations Specialist

Current

Hostfully

Sep 2024 - Present (1 year 3 months)

Provided product operations for a B2B travel & hospitality SaaS, validated analytics/events, maintained release notes and Confluence “source of truth,” and streamlined cross-functional communication to improve release quality and response times.

Product Operations GA4 Confluence QA Testing Data Analysis Release Management

Tier 2 Technical Support Rep

Hostfully

Nov 2022 - Sep 2024 (1 year 10 months)

Acted as escalation point for technical issues, analyzed bugs vs product limitations, created precise tickets, re-tested fixes, and customized reports to improve customer satisfaction and resolution times.

Technical Support Salesforce Intercom Postman Splunk Jira SQL QA Testing

Key Account Specialist

NinjaVan

Apr 2021 - Dec 2021 (8 months)

Served as main contact for partners, resolved operational inquiries per SOPs, coordinated with internal teams and partners (Tiki, Shopee), and tracked performance and backlogs to maintain service levels.

Key Account Management SOPs Performance Tracking Operations Coordination Stakeholder Management

Self-Employed Property Manager

Self-Employed

Jul 2020 - Apr 2021 (9 months)

Managed short- and long-term accommodation operations and pricing for four properties, optimized OTA promotions to maximize monthly revenue, and oversaw guest operations and maintenance.

Revenue Management OTA Operations Management Pricing Strategy Property Maintenance

Key Account Specialist

VNTravel

Aug 2019 - Jul 2020 (11 months)

Managed relationships for 200+ hotels in southern Vietnam, performed contract and quality checks, optimized promotions and listings to boost conversions and partner satisfaction.

Account Management Contract Review Market Research OTA Listing Optimization Performance Monitoring

Property Manager

Christinas Vietnam Ltd.

Jun 2015 - Jul 2019 (4 years 1 month)

Launched and managed ~50 units, optimized operations and inventory, coordinated OTA channels, trained operations staff, and tracked weekly/monthly performance and revenue.

Property Management Optimization OTA Inventory Control Revenue