At TRAQ Software Solutions, I provide technical and service desk support, resolving hardware, software, account, application, and network incidents. I track requests through ticketing systems and follow up with users.
I administer Active Directory accounts and support Microsoft 365, ServiceNow, and Mimecast. I also troubleshoot Windows devices, VPN connections, and endpoint issues, escalating complex incidents to the appropriate teams.
My work includes maintaining physical server hardware and assisting with storage upgrades and replacements. I also configure switch ports and VLAN assignments and support network cabling and port mapping.
During my Azure training at Britehouse – WestcolTVET, I deployed virtual machines and storage, configured virtual networks and Azure DNS, and practised identity management and RBAC. I hold a Diploma in IT Network Management and certifications in Azure, security, identity and access, and networking.
