mounika maarisetty
@mounikamaarisetty1
I optimize Salesforce Service Cloud operations, CRM analytics, data integrity, and user support.
IndiaWhat I'm looking for
I've supported Salesforce operations at Centrilogic, INTL Salesforce | 1840 & Company, Aeries Technology, Cognizant, Innovative Technologies, and Amazon, resolving user issues and strengthening case-management workflows.
I build and troubleshoot reports and dashboards, maintain data integrity through validation, audits, and cleanup, and support Salesforce integrations and data synchronization. My work spans Service Cloud, Sales Cloud, CPQ, Knowledge Base, Email-to-Case, Live Chat, Omni-Channel, and CRM analytics.
I've also helped teams roll out platform enhancements, improve user adoption, establish data-governance practices, and support backup, restore, and data-migration processes.
Experience
Work history, roles, and key accomplishments
Supported case management workflows and resolved user-reported issues. Created and maintained reports and dashboards for sales and service performance tracking.
Provided critical Salesforce support and resolved user inquiries. Assisted in developing performance dashboards and reports for senior leadership.
Supported CRM transformation initiatives and enhanced quoting accuracy. Established scalable reporting processes for contract cycle times and pipeline accuracy.
Salesforce Administrator
Cognizant
Mar 2022 - Jul 2023 (1 year 4 months)
Managed day-to-day Salesforce operations focusing on data integrity and reporting. Provided direct user support and resolved tickets promptly.
Salesforce Administrator - CPQ & Data Strategy
Innovative Technologies
Dec 2020 - Feb 2022 (1 year 2 months)
Oversaw transformation of outdated workflows and implemented automated Salesforce flows. Facilitated operational reviews and proposed solutions for CRM issues.
Served as primary point of contact for Salesforce support and assisted sales team with daily operations. Built foundational SOPs for data entry and hygiene.
Education
Degrees, certifications, and relevant coursework
Malla Reddy Engineering College
Bachelor of Technology, Engineering
2015 - 2019
Bachelor of Technology degree from Malla Reddy Engineering College from 2015 to 2019.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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