Muzemal Malik

Administered Active Directory user account creations, security groups, and changes to group policies. Managed the onboarding and offboarding process of staff members, performing hardware upgrades and software updates on various devices.

Unloaded parcels from incoming vehicles and moved them to designated loading belts. Loaded parcels onto conveyor belts and sorted them by general areas and designated destinations.

Obtained the CompTIA Network+ certification, demonstrating proficiency in managing, maintaining, troubleshooting, and configuring basic network infrastructure. This certification validates foundational knowledge in networking concepts and practices.

Achieved the CompTIA A+ certification, validating foundational IT skills across a variety of hardware and software technologies. This certification covers essential areas such as mobile devices, networking technology, and security.

Completed a Higher Level Apprenticeship, focusing on advanced ICT principles and systems. Gained practical experience and theoretical knowledge essential for IT professionals.

Earned a Level 4 Diploma for ICT Professionals in Systems and Principles, covering core concepts in information and communication technology. Developed a strong understanding of IT systems and their underlying principles.

Achieved a Level 4 Diploma for ICT Professionals in Competence, demonstrating practical skills and proficiency in various ICT domains. Applied theoretical knowledge to real-world IT scenarios.

Completed an Infrastructure Technician Level 3 apprenticeship, gaining hands-on experience in IT infrastructure support. Developed skills in maintaining and troubleshooting IT systems and networks.

Participated in a traineeship program, focusing on employability skills and functional skills in English and Maths. Developed foundational skills essential for professional development and workplace readiness.

Achieved an Award in Employability Skills Level 2, enhancing professional readiness and workplace competencies. Focused on developing essential soft skills for career advancement.

Completed Functional Skills in English Level 2, improving literacy and communication abilities. Developed practical English skills for everyday and professional contexts.

Completed Functional Skills in Maths Level 2, enhancing numeracy and problem-solving skills. Developed practical mathematical abilities for various applications.

Earned a BTEC IT Users (ITQ) Level 2 qualification, demonstrating proficiency in using IT applications and systems. Developed practical skills in various IT software and tools.

Completed Functional Skills in English Level 1, building foundational literacy and communication skills. Developed basic English abilities for daily use.

Completed Functional Skills in Maths Level 1, establishing foundational numeracy and problem-solving skills. Developed basic mathematical abilities for practical applications.