DMDemas Mere
@demasmere
Customer-focused community manager and digital marketer specializing in crypto and customer support.
NigeriaWhat I'm looking for
I am a resourceful community manager and digital marketer with 5+ years of experience across customer support, community engagement, and digital campaigns. I specialize in building thriving online communities within crypto, tech, and e-commerce spaces and driving measurable engagement growth.
At EvmosDomains I increased community engagement by over 40% through targeted campaigns, multimedia content, and events like AMAs and webinars, while collaborating with developers on community-driven projects. I also achieved 95% first-contact resolution in a prior customer support role and reduced complaint rates by 20% managing QA and customer service operations.
I bring strong skills in CRM, content creation, Discord/X moderation, and remote collaboration, plus experience training teams and representing brands at virtual conferences. I am passionate about blockchain innovation and creating exceptional user experiences.
Experience
Work history, roles, and key accomplishments
Community Manager
EvmosDomains
May 2023 - Dec 2024 (1 year 7 months)
Built and nurtured a crypto community across Discord and X, increasing engagement by over 40% through targeted campaigns and organized AMAs and webinars to foster trust and visibility.
Customer Support Specialist
ConnextNetwork
Mar 2022 - Apr 2023 (1 year 1 month)
Provided helpdesk support achieving 95% first-contact resolution, tested in-development applications reporting bugs and UI improvements, and improved CRM efficiency via user feedback.
JNCustomer Service Manager
Jumia Nigeria
May 2017 - Dec 2021 (4 years 7 months)
Oversaw QA and customer service operations, reducing complaint rates by 20% and improving team response times through SOP development and onboarding for 50+ team members.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Computer Science
2009 - 2013
Completed a Bachelor of Science in Computer Science focusing on core computing principles and software fundamentals.
GODiploma in Digital Marketing, Digital Marketing
Completed a Diploma in Digital Marketing covering online advertising, analytics, and digital strategy.
COCoursera
Certification in Virtual Assistance, Virtual Assistance
Completed a Virtual Assistant certification program focused on remote support tools and administrative workflows.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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