Looking for a job

Musoddiq Shariff

@musoddiqshariff

Message

IT asset management professional who configured office PCs to cut hardware costs by 15% and save over $1,000.

Canada

Message

What I'm looking for

I'm targeting IT Asset Management, Hardware Asset Coordination, and IT Lifecycle Support roles.

At Human Concern International, I planned, purchased, and assembled custom office PCs, reducing hardware costs by 15% and saving the organization more than $1,000. I also completed a high-volume data-entry backlog within two months while maintaining 99.9% reported accuracy.

At Zenith Services, I assembled and tested more than 20 CNC machines per month and performed routine maintenance and calibration. I also managed warehouse inventory and supported order preparation and shipment.

At Tech Source, I installed, repaired, and maintained PCs, printers, and related equipment. I installed and upgraded operating systems and software, performed backups, and documented troubleshooting procedures.

In my current role as a Customer Service Representative, Level I & II at Intact Service Center, I use enterprise applications to process claims and maintain accurate records. I coordinate with customers and internal stakeholders, and share practical workflow improvements with colleagues.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Intact Service Center

Jul 2024 - Present (2 years 4 months)

Process customer claims using multiple enterprise applications while maintaining accurate records and meeting productivity and quality expectations. Identify workflow inefficiencies and coordinate with customers and stakeholders to resolve concerns.

enterprise applications Customer Service Data Entry Process Improvement Communication Skills

Valet Attendant

Intact Service Center

Jun 2023 - Jul 2024 (1 year 1 month)

Handled customer vehicles with attention to security and operational procedures, coordinating vehicle movement and parking. Worked with team members to organize vehicle flow and ensure timely retrieval and handoff.

Vehicle Handling Coordination Teamwork Customer Service

CNC Assembler / Warehouse Operations

Zenith Services

Mar 2022 - Feb 2023 (11 months)

Assembled and tested 20+ CNC machines per month, performing quality checks and routine maintenance. Managed warehouse inventory and improved organization, contributing to reduced downtime and increased efficiency.

CNC And VMC Machine Assembly Quality Assurance Maintenance Inventory Management Process Improvement

Data Entry Operator

Human Concern International

Jan 2020 - May 2020 (4 months)

Completed a high-volume data-entry backlog within two months, reducing outstanding entries by 90% while maintaining 99.9% accuracy. Handled sensitive records and planned, purchased, and assembled custom office PCs, reducing hardware costs by 15%.

Data Entry Accuracy Confidentiality PC Assembly Hardware Procurement

Call Center Agent

SureCall Contact Center

Oct 2017 - Oct 2018 (1 year)

Resolved customer inquiries by phone and email, achieving a 90% first-call resolution rate while following service policies and procedures.

Customer Service Communication Skills Problem Solving

IT Help Desk Technician

Tech Source

Jul 2014 - Jul 2017 (3 years)

Installed, repaired, and maintained PCs, printers, and related equipment, contributing to a 30% reduction in downtime. Installed and upgraded operating systems and software, and performed backups to support system reliability.

hardware troubleshooting Software Installation System Maintenance Documentation Customer Support