Open to opportunities

harmit chauhan

@harmitchauhan

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IT Support Professional focused on delivering timely technical solutions.

Canada

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative team environment.

I am an IT Support Professional with hands-on experience in resolving hardware, software, and networking issues across Windows-based environments. My strong customer-first mindset, combined with clear communication and attention to detail, allows me to deliver effective technical solutions in fast-paced settings. I am reliable, quick to learn, and dedicated to ensuring customer satisfaction.

Currently, I work as a Help Desk Technician at Asurion, where I provide technical assistance and education to customers regarding various consumer electronics. My role involves troubleshooting operating systems, software, and hardware issues, and I take pride in owning and resolving customer problems end-to-end. I have also gained valuable experience in fulfillment and warehouse operations, which has enhanced my organizational skills and ability to work under pressure.

With certifications in CompTIA A+, IT Fundamentals, and Google IT Support Specialization, I am committed to continuous learning and professional development. I am eager to leverage my skills and experience to contribute to a dynamic team and help drive technological solutions that enhance user experiences.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Technician

Current

Asurion

Jul 2024 - Present (11 months)

Provided technical assistance and education to customers via telephone and remote access applications, resolving computer and peripheral related issues with a customer-first mentality. Assisted customers with technical issues and protection plans for various consumer electronics, troubleshooting problems related to operating systems, software, and hardware.

Technical assistance Remote Support Troubleshooting Customer Service Hardware Software Operating System Consumer Electronics

Fulfillment Associate

ShipHero

Aug 2022 - Present (2 years 10 months)

Picked and packed products based on daily orders using tablets, mobile scanners, and desktop computers, ensuring timely and accurate fulfillment of customer orders. Processed high-volume orders for diverse items including beverages, cosmetics, medicines, and supplements, assisting important customers with order processing and delivery.

order fulfillment Inventory Management Pick Customer Service Logistics Quality Control

Warehouse Associate

Leon's Furniture

May 2022 - Present (3 years 1 month)

Unloaded trailers, operated lift trucks, and organized inventory to ensure efficient warehouse flow. Built and placed skids, performing heavy lifting and physical tasks reliably while interacting with customers during final transactions, handling returns and exchanges with care and accuracy.

Warehouse operations Lift Truck Operation Lifting Returns Processing Logistics

Education

Degrees, certifications, and relevant coursework

Centennial College

Advanced Diploma, Software Engineering Technology

Completed an Advanced Diploma in Software Engineering Technology, focusing on software development principles and practices. Gained hands-on experience with various programming languages and software design methodologies.

Charotar University of Science & Technology

Bachelor of Technology, Computer Science

Earned a Bachelor of Technology in Computer Science, covering core concepts of computer science and engineering. Developed a strong foundation in algorithms, data structures, and software development.