At Antano & Harini, I manage a portfolio of 20+ HNI clients, supporting them from onboarding through retention and upgrades. I’m the primary point of contact, handling troubleshooting and escalations while recommending tailored next steps based on client data.
I use Starlabs analytics and structured reporting to monitor account health and flag at-risk accounts. I also use Claude and other AI tools for client analysis, research and strategy.
As Scrum Master, I set up the sprint workflow and tracking system for a cross-functional tech and design team of five, helping keep two-week sprints on schedule. My earlier internships included designing client-specific catalogues at Meragi Events and coordinating product work at Nexus by Upasana and Jaipur Rugs.
