Rajini K Murthy

I am a Customer Success professional with 9+ years of experience combining enterprise client engagement, account management, and project delivery across SaaS and design industries. I transitioned from architecture and interior design into SaaS customer success, bringing a strong client-first mindset and expertise in managing complex, high-value relationships.

In my current role I spearheaded Customer Success in a SaaS environment, building onboarding and training programs, standardizing playbooks, and mentoring a high-performing CSM team to improve product adoption and retention. I partner closely with Product to translate customer feedback into UX and feature improvements that drive measurable business outcomes.

Previously, I led end-to-end client engagement and delivery for premium projects, implemented process efficiencies to boost CSAT and reduce delays, and maintained strong vendor and budget management. My background in design strengthened my ability to set clear expectations, optimize processes, and enhance customer journeys.

I am skilled at building scalable support content, streamlining helpdesk processes to increase self-service adoption, and contributing to revenue growth through upselling and expansion. I bring a collaborative, results-oriented approach focused on long-term customer relationships and continuous improvement.