muskan kanojia
@muskankanojia4
I resolve customer queries and support smooth, process-driven customer operations.
IndiaWhat I'm looking for
I've handled customer queries and worked toward effective resolutions as an Analyst in Customer Operations at eClerx, while following quality, process, and organisational guidelines.
My hospitality training at Park Plaza and Royal Tulip strengthened my guest-service, hotel-operations, inventory, and SOP experience. I bring active listening, communication, and collaborative problem-solving to customer-facing operations, and was recognised with eClerx's Values Award in 2025.
Experience
Work history, roles, and key accomplishments
Handled customer queries and worked toward effective resolutions. Followed process, quality and organisational guidelines and collaborated with team members to meet operational requirements.
Education
Degrees, certifications, and relevant coursework
Chandigarh College of Hotel Management & Catering Technology
Bachelor of Science, Hospitality and Hotel Administration
2019 - 2022
Pursued a Bachelor of Science in Hospitality and Hotel Administration, gaining comprehensive knowledge in hotel operations and management.
BSF Senior Secondary School
Senior Secondary, Humanities
2018 - 2019
Completed Senior Secondary education with a focus on Humanities.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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