M User

I am a dedicated UX Researcher with over five years of experience leveraging data and qualitative insights to drive product development. My work is rooted in user-centered design principles, and I have a proven track record in UK Government Consulting, Fin-Tech, Artificial Intelligence, SaaS, and both B2B and B2C environments.

In my current role as a Senior User Researcher at Viable Data, I lead research initiatives for a case management system for Home Office Intelligence Officers. My responsibilities include research planning, participant recruitment, conducting user research, and presenting findings to stakeholders. I have successfully reduced the time it takes for officers to create a case by 50% and improved the accuracy of AI technologies through rigorous usability testing.

Previously, I have worked with Dapio and Swyftx, where I conducted extensive user interviews and usability tests, achieving high customer satisfaction ratings and overseeing significant user growth. My commitment to accessibility, diversity, and sustainability in design drives my passion for creating impactful user experiences.