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Chanel Sarpey

@chanelsarpey

Senior UX researcher driving data-led product decisions and customer-centred design.

United Kingdom
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What I'm looking for

I seek a research role where I can lead mixed-methods studies, influence product roadmaps, work cross-functionally, and advance inclusive, evidence-based design.

I am a senior UX researcher with hands-on experience leading generative and evaluative studies to inform product strategy across enterprise and consumer platforms.

I have directed end-to-end research initiatives—interviews, surveys, usability testing and benchmarking—partnering with global clients and cross-functional teams to translate insights into roadmap decisions and measurable outcomes.

My work has delivered tangible impact: improving customer engagement scores, increasing conversion through product changes, reducing customer complaints, and raising participant diversity in research pools.

I prioritise inclusive, evidence-based design and clear stakeholder communication, synthesising mixed-methods data into actionable reports and reusable repositories that scale research across organisations.

Experience

Work history, roles, and key accomplishments

SE
Current

UX Researcher

Sedex

Aug 2024 - Present (1 year 2 months)

Directed end-to-end research initiatives informing product strategy and roadmap, partnering with global enterprises to uncover buyer and supplier needs and driving feature adoption; introduced a customer framework that boosted customer engagement scores by 15%.

HG

UX Researcher

Home Group

Dec 2021 - Dec 2023 (2 years)

Conducted 20+ generative and evaluative studies that reduced customer complaints by 25% and increased digital engagement by 5% through targeted feature improvements and persona-driven design strategies.

BN

UX Research Intern

Bright Network

Jun 2021 - Aug 2021 (2 months)

Designed and executed research for an AI-powered banking sign-in flow, validating concepts via usability studies and introducing facial verification features to enhance platform security.

Education

Degrees, certifications, and relevant coursework

Coventry University logoCU

Coventry University

Bachelor of Arts, Sociology and Criminology

Grade: 2:1

Completed a BA in Sociology and Criminology with a 2:1, including modules on researching social life and a final project in sociology.

Tech stack

Software and tools used professionally

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Chanel Sarpey - UX Researcher - Sedex | Himalayas