Chanel Sarpey
@chanelsarpey
Senior UX researcher driving data-led product decisions and customer-centred design.
What I'm looking for
I am a senior UX researcher with hands-on experience leading generative and evaluative studies to inform product strategy across enterprise and consumer platforms.
I have directed end-to-end research initiatives—interviews, surveys, usability testing and benchmarking—partnering with global clients and cross-functional teams to translate insights into roadmap decisions and measurable outcomes.
My work has delivered tangible impact: improving customer engagement scores, increasing conversion through product changes, reducing customer complaints, and raising participant diversity in research pools.
I prioritise inclusive, evidence-based design and clear stakeholder communication, synthesising mixed-methods data into actionable reports and reusable repositories that scale research across organisations.
Experience
Work history, roles, and key accomplishments
UX Researcher
Sedex
Aug 2024 - Present (1 year 2 months)
Directed end-to-end research initiatives informing product strategy and roadmap, partnering with global enterprises to uncover buyer and supplier needs and driving feature adoption; introduced a customer framework that boosted customer engagement scores by 15%.
UX Researcher
BT/EE
Dec 2023 - Aug 2024 (8 months)
Led mixed-method research that informed a third-party finance launch achieving a 14.3% post-launch conversion and generating 17% of payments within 3 months; created strategic research roadmaps and shared repositories to increase reuse across teams.
UX Researcher
Home Group
Dec 2021 - Dec 2023 (2 years)
Conducted 20+ generative and evaluative studies that reduced customer complaints by 25% and increased digital engagement by 5% through targeted feature improvements and persona-driven design strategies.
UX Research Intern
Bright Network
Jun 2021 - Aug 2021 (2 months)
Designed and executed research for an AI-powered banking sign-in flow, validating concepts via usability studies and introducing facial verification features to enhance platform security.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Arts, Sociology and Criminology
Grade: 2:1
Completed a BA in Sociology and Criminology with a 2:1, including modules on researching social life and a final project in sociology.
Availability
Location
Authorized to work in
Job categories
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