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Chanel Sarpey

@chanelsarpey

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Senior UX researcher driving data-led product decisions and customer-centred design.

United Kingdom

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What I'm looking for

I seek a research role where I can lead mixed-methods studies, influence product roadmaps, work cross-functionally, and advance inclusive, evidence-based design.

I am a senior UX researcher with hands-on experience leading generative and evaluative studies to inform product strategy across enterprise and consumer platforms.

I have directed end-to-end research initiatives—interviews, surveys, usability testing and benchmarking—partnering with global clients and cross-functional teams to translate insights into roadmap decisions and measurable outcomes.

My work has delivered tangible impact: improving customer engagement scores, increasing conversion through product changes, reducing customer complaints, and raising participant diversity in research pools.

I prioritise inclusive, evidence-based design and clear stakeholder communication, synthesising mixed-methods data into actionable reports and reusable repositories that scale research across organisations.

Experience

Work history, roles, and key accomplishments

Current

UX Researcher

Current

Sedex

Aug 2024 - Present (1 year 10 months)

Directed end-to-end research initiatives informing product strategy and roadmap, partnering with global enterprises to uncover buyer and supplier needs and driving feature adoption; introduced a customer framework that boosted customer engagement scores by 15%.

Evaluative Research Usability Testing Interviewing Dovetail Miro

UX Researcher

BT/EE

Dec 2023 - Aug 2024 (8 months)

Led mixed-method research that informed a third-party finance launch achieving a 14.3% post-launch conversion and generating 17% of payments within 3 months; created strategic research roadmaps and shared repositories to increase reuse across teams.

Mixed Methods Research Card Sorting Diary Studies Roadmapping Figma Maze Research Repositories

UX Researcher

Home Group

Dec 2021 - Dec 2023 (2 years)

Conducted 20+ generative and evaluative studies that reduced customer complaints by 25% and increased digital engagement by 5% through targeted feature improvements and persona-driven design strategies.

Evaluative Research Thematic Analysis

UX Research Intern

Bright Network

Jun 2021 - Aug 2021 (2 months)

Designed and executed research for an AI-powered banking sign-in flow, validating concepts via usability studies and introducing facial verification features to enhance platform security.

Usability Studies Research Planning User Testing