I am an enthusiastic IT Support Technician with a strong background in providing complete IT technical support services. During my time at Ontrack Mobile, I ensured efficient business processes by providing troubleshooting, network configuration, and desktop/laptop configuration. I also trained staff on new products and services, and ensured that all allocations were captured correctly in the ERP system.
In my role at Landau, I successfully tracked outstanding debts and negotiated payment plans. I identified gaps in the system and recommended solutions to improve debt collection processes.
During my tenure at Ekurhuleni Metropolitan Municipality, I provided technical assistance by installing, configuring, testing, and upgrading software and hardware. I also handled troubleshooting, technical support, and managed Active Directory.
Currently, at Actis, I am responsible for managing Active Directory users, troubleshooting end user issues, and providing onsite support. I also manage Microsoft Office, perform systems patching, and support Microsoft Teams and Zoom. Additionally, I provide remote and telephonic support, train users on new products, and handle printer maintenance.
