Musab Irfan
@musabirfan
I lead SaaS implementations that map business workflows to scalable customer solutions.
PakistanWhat I'm looking for
At Motive, I lead SaaS implementations for mid-market and commercial customers, translating business requirements into configured workflows and practical solutions.
I've delivered 40+ implementations with a 95% client satisfaction/response rate, guiding customers from kickoff through go-live, training, adoption, and risk resolution.
Previously at RepairDesk, I completed 45+ end-to-end client implementations and reduced average go-live timelines from 45 days to 30 days. My background in technical support at TCP Software and Compass strengthened my troubleshooting, SQL, and cross-functional collaboration.
I began in customer service and supply chain operations, where I worked with demand forecasting, inventory data, lead times, and product availability. I'm building deeper expertise in supply chain operations, ERP ecosystems, and SAP-based consulting.
Experience
Work history, roles, and key accomplishments
Serve as a primary customer-facing consultant for mid-market and commercial clients, understanding business requirements and mapping operational workflows to SaaS product capabilities.
Lead customers through the implementation lifecycle from kickoff through go-live, coordinating discovery, configuration, testing, training, stakeholder communication, and adoption activities.
Built and maintaine
Led end-to-end client onboarding and implementation projects, guiding businesses through platform setup, configuration, integrations, and go-live on RepairDesk's SaaS platform.
Collaborated directly with clients to understand operational requirements and configure platform workflows, inventory logic, and reporting to meet specific business needs.
Developed and maintained project plans, timel
I provided advanced technical support for TCP Software products, specializing in resolving complex issues through in-depth troubleshooting using tools such as Salesforce, Microsoft SQL Express, and SQL Server Management Studio. I addressed a wide range of customer inquiries related to system errors, including persistence issues, authentication challenges, and profile management. I also assisted wi
Worked as Technical Support Specialist at Compass.
I analyzed historical sales data and market trends to identify key demand drivers and improve the accuracy of demand forecasting. As part of this process, I conducted in-depth research to identify high-selling products based on current customer needs and market demand, allowing the business to prioritize stock levels and focus marketing efforts more effectively. By delivering excellent client serv
Marketing Director- Lucas Economics society
Aug 2022 - Feb 2023 (6 months)
I assisted in the development and execution of marketing campaigns aimed at attracting new students to the society. Additionally, I coordinated and supported the execution of events and promotional activities, including campus tours, open houses, and career fairs, to enhance visibility and engagement.
Marketing Director- Forman statistics Society
Aug 2021 - Jun 2022 (10 months)
I provided general administrative support to the marketing team, including tasks such as data entry, scheduling, and file management. Additionally, I coordinated and assisted in the execution of events and promotional activities, such as campus tours, open houses, and career fairs, to support the team’s marketing efforts and enhance engagement.
I assisted with comprehensive customer support for Western Union, addressing a wide range of service-related issues and inquiries. I also played a key role in establishing customer service policies and strategies, which became a training benchmark for new hires, helping to improve overall service quality. By leveraging various tools such as Quantum, Salesforce, and Confluence, I was able to consis
Education
Degrees, certifications, and relevant coursework
McKinsey & Company
McKinsey.org Forward Program
Issued Dec 2025
DataCamp
Intermediate SQL
Issued Aug 2024
Forman Christian College (A Chartered University)
Bachelor's degree, Economics and Mathematics
2019 - 2024
Marketing Director in YEP( Young Enterprenuial Platform)
Marketing Director in LES (Lucas Economics Society)
Treasurer FPS (Forman Photography Society)
DataCamp
Introduction to SQL
Issued Mar 2024
Project Management Institute
Fundamentals of waterfall project management
Issued Jan 2023
Project Management Institute
Fundamentals of agile project management
Issued Jan 2023
Coursera
Create a Google Ads Search Campaign
Issued Apr 2021
Google Analytics for beginners
Issued Apr 2021
Fundamentals of Digital Media Marketing
Issued Apr 2021
Advance Google Analytics
Issued Apr 2021
School of International Studies in Sciences and Arts (SISA)
A Levels, Business/Managerial Economics
2017 - 2019
Member of the Student Council
School of International Studies in Sciences and Arts (SISA)
O levels, Business/Managerial Economics
2014 - 2017
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Skills
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