At TCP Software, I lead client implementation cycles from kickoff to deployment, configuring solutions for complex client needs. I coordinate requirements, plans, and system setup with business partners and internal teams.
Previously at TCP Software, I served as an Onboarding Implementation Specialist I, guiding new clients through account setup, data imports, and product training. I tracked implementation progress and helped resolve issues during onboarding.
At MEDvidi, I managed scheduling and provider operations for a remote mental health practice, using the EHR to coordinate appointments and maintain patient information. Earlier, I provided technical and transaction support for Western Union customers at IBEX (Western Union Campaign), and worked in sales and project coordination roles.
