At Contour Software, I lead client care for 36+ business units and oversee nearly 200 professionals across Karachi, Lahore, and Islamabad. I introduced performance-focused support strategies that increased customer satisfaction by 70%, while automation and workflow improvements raised issue resolution efficiency by 90%.
I’ve also expanded service offerings that contributed to revenue growth and stronger client engagement, and implemented recruitment initiatives that reduced turnover by 30%. Earlier, at CENTAMAN, I supported ERP and business systems and completed complex SQL database migrations; at SibiSoft, I managed ERP implementations and trained clients on financial and reservation systems.
