Omar Angeles
@omarangeles
Detail-oriented, bilingual customer service professional, with legal expertise.
What I'm looking for
With over a decade of experience in customer service, I am a motivated and detail-oriented professional. My strong communication and multitasking abilities enable me to manage time efficiently while handling multiple responsibilities. I have a solid foundation in legal knowledge and conflict resolution, ensuring that I attend to customers' needs while providing insightful product and service information.
In my recent roles as a Legal Receptionist, I have honed my skills in scheduling consultations, directing calls, and assisting with client intake. My experience at The Dedicated People and Lalezary Law Firm has equipped me with the organizational skills and familiarity with legal terminology necessary to support legal teams effectively. I pride myself on my ability to resolve issues and provide accurate information, maintaining professionalism and discretion in all interactions.
Experience
Work history, roles, and key accomplishments
Virtual Bilingual Receptionist
The Dedicated People
Sep 2023 - Mar 2025 (1 year 6 months)
As a Legal Receptionist, I scheduled consultations and appointments, relayed important information, directed calls to the appropriate parties, and took detailed messages for recipients. My role required strong organizational skills and attention to detail.
Virtual Legal Receptionist
Lalezary Law Firm
Jan 2023 - Sep 2023 (8 months)
In my role as a Legal Receptionist, I directed calls to the appropriate legal personnel and assisted the Intake Department with client interviews, utilizing my organizational skills and legal knowledge to support the team effectively.
FNOL Claims Agent
Root Insurance
May 2021 - Dec 2022 (1 year 7 months)
As an FNOL Claims Agent, I was the initial point of contact for policyholders, gathering essential details for claims processing and resolving service issues while providing information on coverage options.
Education
Degrees, certifications, and relevant coursework
Downey High School
High School Diploma, General Education
1990 - 1994
Completed high school education with a focus on developing foundational skills in communication, time management, and conflict resolution.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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