Open to opportunities

Keyla Santos

@keylasantos

Message

Dedicated interpreter with strong customer service and communication skills.

Mexico

Message

What I'm looking for

I am looking for opportunities that allow me to further develop my skills and contribute to a supportive team environment.

As a professional interpreter fluent in English and Spanish, I pride myself on my responsible attitude and excellent time management skills. My experience includes interpreting for various sectors, including banks, insurance companies, and emergency services, ensuring clear communication in critical situations.

Currently, I work as an Intake Specialist and Receptionist at an immigration law office, where I manage appointment scheduling and conduct intake interviews. My role allows me to be the first point of contact for clients, and I strive to provide exceptional customer service while handling calls and inquiries efficiently.

Experience

Work history, roles, and key accomplishments

Current

Intake Specialist/Receptionist

Current

Staffing Up

Served as the primary client contact for an immigration law office, efficiently managing appointment scheduling and conducting thorough intake interviews. Handled inbound and outbound calls from current clients, ensuring high levels of customer satisfaction and organized record-keeping.

Scheduling Customer Service Interviewing Office Management

Interpreter ENG/SPA

LanguageLine Solutions

Jan 2022 - Dec 2023 (1 year 11 months)

Provided comprehensive interpretation services for English and Spanish, covering medical, banking, insurance, and government sectors. Handled critical communications, including 911 emergency calls, ensuring accurate and clear information exchange.

Banking Interpretation

Education

Degrees, certifications, and relevant coursework

Universidad Juárez del Estado de Durango

Certificate, English

Grade: C1

Completed a certificate program in English, focusing on advanced written and oral communication skills. This program enhanced my proficiency in the English language.

Prepa Tigers

Certificate, General Studies

Obtained a certificate from Prepa Tigers, indicating completion of a preparatory program. This foundational education contributed to my academic development.