Open to opportunities

Alvin Muteti

@alvinmuteti

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Dedicated Application and Customer Support Specialist with extensive technical expertise.

Kenya

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering strong client relationships and contributing to customer success.

I am a dedicated and client-driven Application and Customer Support Specialist with extensive experience in technical troubleshooting and proactive solutions across enterprise software environments. My passion lies in building strong B2B relationships and ensuring a seamless user experience, particularly in fast-paced support roles.

Throughout my career, I have honed my skills in SaaS applications, IT systems, and client engagement strategies. I have successfully managed technical support for healthcare B2B clients, optimizing system functionality and enhancing customer satisfaction. My ability to identify patterns in customer issues and collaborate with product teams has led to continuous improvements in client experience.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Millensys S.A.G

Nov 2022 - Jul 2024 (1 year 8 months)

Provided hands-on technical support for healthcare B2B clients, ensuring optimal system functionality. Managed phone, email, and ticket-based support, diagnosing and resolving complex software issues efficiently. Engaged product teams to enhance customer experience through continuous improvements.

Technical Support B2B Support SaaS Support Customer Engagement Zendesk Problem Solving Documentation

Customer Support Specialist

Xantonn Group S.A.S

Jul 2019 - Oct 2022 (3 years 3 months)

Provided expert technical support for enterprise software users, troubleshooting issues and optimizing software configurations. Established and nurtured B2B client relationships, ensuring successful product adoption and satisfaction. Managed high-priority tickets with focus on timely resolution.

Technical Support Technical Troubleshooting Process Improvement Ticketing Customer Satisfaction Communication Fast Paced Environment Office 365

Education

Degrees, certifications, and relevant coursework

NCC Education

Level 4 Diploma in Computing, Computing

2016 -

Achieved the Level 4 Diploma in Computing, enhancing knowledge in software development and IT systems.

NCC Education

Level 5 Diploma in Computing, Computing

2012 - 2015

Completed the Level 3 Diploma in Computing, followed by the Level 4 and Level 5 Diplomas, gaining a solid foundation in computing principles and practices.