RMReuben Muraya
@reubenmuraya
Technical Support Engineer with 6+ years of experience in SaaS.
KenyaWhat I'm looking for
I am a dedicated Technical Support Engineer with over six years of experience in delivering exceptional technical and product support. My expertise lies in ensuring software quality through thorough testing, identifying and resolving technical issues, and maintaining robust systems. I thrive in fast-paced environments, providing timely and effective solutions that contribute to high-quality software.
Throughout my career, I have developed strong debugging and troubleshooting skills, particularly in applications error logs and audit trails. My experience spans across various roles, including Product Support Engineer at Powwater and Technical Support Engineer at Wasoko and Identigate Integrated Solutions. I have successfully implemented process-oriented approaches to technical support, enhancing system reliability and user satisfaction while collaborating closely with engineering teams to resolve issues efficiently.
Experience
Work history, roles, and key accomplishments
Product Support Engineer
Powwater
May 2024 - Present (1 year 2 months)
Responsibilities include:
1. Providing technical assistance to internal stakeholders and customers using Powwater technology tools.
2. Ensuring high levels of service and support.
3. Troubleshooting technical issues
4. Conducting software testing
5. Developing knowledge base resources.
Technical Support Engineer
Wasoko
Oct 2022 - Apr 2024 (1 year 6 months)
1. Provided technical assistance to internal stakeholders using Wasoko technology tools.
2. Key contributions included troubleshooting technical issues
3. Designing support systems
4. Maintaining knowledge base resources.
Technical Support Engineer
Identigate Integrated Solutions
Mar 2018 - Oct 2022 (4 years 7 months)
Responsibilities include:
1. Diagnosing and troubleshooting systems and hardware problems.
2. Conducted site surveys
3. Deployed products
4. Provided remote and onsite support to clients.
5. Mobile device Management
Technical Staff
Safran Group
Aug 2017 - Oct 2017 (2 months)
Configured tablet devices for the 2017 General Elections, conducted extensive testing, and provided onsite support at polling stations.
Intern
Deveint Ltd
Jul 2016 - Aug 2016 (1 month)
Conducted extensive tests on mobile and web applications, providing detailed reports on bugs and software challenges.
Volunteer
Constituency Development Fund
Apr 2014 - Jun 2014 (2 months)
Maximized the effective use of ICT systems by providing user support and troubleshooting ICT-related problems.
Education
Degrees, certifications, and relevant coursework
SUStrathmore University
Bachelor in Business Information Technology, Business Information Technology
2013 - 2017
Studied Business Information Technology, focusing on the integration of technology and business processes to enhance organizational performance.
Friends School Kamusinga
Secondary Education
2009 - 2012
Completed secondary education with a focus on foundational subjects, preparing for higher education and professional development.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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