Muriel Antonius
@murielantonius
Customer care specialist with 10 years' experience in customs clearance and client relations.
United KingdomWhat I'm looking for
I am a customer care specialist with ten years of experience delivering excellent service, complaints handling, and efficient multitasking under pressure.
I have specialised experience in customs clearance and freight forwarding, working with systems such as Conex, Customs Pro, Descartes, CHIEF and NCTS, and I regularly communicate with customers and suppliers in French and English.
My background includes supervisory and training roles where I supported teams, delivered training content, coached on complaints handling, and managed administrative schedules and HR support tasks.
I am organised, calm, patient and open-minded, with a strong sense of responsibility and practical Microsoft Office skills that support accurate, timely delivery of operational and customer-facing processes.
Experience
Work history, roles, and key accomplishments
Freight Forwarder
STI Hemel Hempstead
Jul 2022 - Present (3 years 2 months)
Verify customs documentation and process export clearances via Conex and Customs Pro, improving clearance accuracy and ensuring compliance with UK and Irish import/export procedures.
Customs Clearance Clerk
Freight Transport Limited
Dec 2020 - Jul 2022 (1 year 7 months)
Processed daily import and export clearances through HMRC systems (CHIEF/CNS) and Descartes, managed customer and supplier communications, and tracked arrivals to ensure timely customs discharge.
PSInvigilated and administered computer-based exams, conducted security and ID checks, and managed test centre opening/closing and workstation setups to maintain exam integrity and candidate experience.
Product & Contracts Supervisor
Peak Retreats
Jul 2019 - Oct 2020 (1 year 3 months)
Contracted and negotiated ski products and supplier commissions, ensured accurate product descriptions, handled complaints, and supervised the administrative team to support timely travel documentation delivery.
Customer Service Advisor
Affinion International
Mar 2015 - May 2019 (4 years 2 months)
Resolved customer complaints across phone and email to achieve first-call resolution, met SLA targets, supported training delivery, and assisted Belgian operations with training and complaint coaching.
Care Worker
Eleanor
Nov 2014 - Feb 2015 (3 months)
Provided dignified personal care and domestic support to service users, assisted with daily activities and meal preparation to maintain wellbeing and independence.
English Tutor
Voluntary Actions
Jan 2013 - Dec 2013 (11 months)
Trained adults in basic English and exam-related computing skills to improve literacy and exam readiness.
French & English Tutor
Eveil à la Culture Anglophone
Oct 2010 - Sep 2012 (1 year 11 months)
Supported children with homework and created activities to build confidence in French and English, incorporating ICT to present and communicate information.
Tourist Guide
Tropical Tours
Nov 2011 - Mar 2012 (4 months)
Created and led sightseeing tours in Guadeloupe, translated information between French and German, and guided German cruise passengers across multiple tours.
Au Pair
Butterfly and Papillon
Jun 2009 - Mar 2010 (9 months)
Cared for three children aged 3–13, managed school pickups and daily routines, and supported childcare activities to ensure safety and development.
Customer Service Assistant
Qualistat
Jul 2007 - May 2009 (1 year 10 months)
Managed complaints and conducted customer surveys to improve service, using tools like PowerPoint and Publisher and basic Amadeus knowledge for travel-related queries.
Education
Degrees, certifications, and relevant coursework
Unknown Institution (English language studies)
English as a Foreign Language (EFL4), English Language
2009 - 2010
Completed English as a Foreign Language (EFL4) studies and obtained the First Certificate in English in 2010.
Unknown Institution (Bachelor’s degree program)
Bachelor’s Degree, Patrimony
2007 - 2008
Completed a Bachelor’s degree in Patrimony with coursework related to heritage and cultural management.
Unknown Institution (Hotel Management and Tourism Trade School)
Higher National Certificate, Hotel Management and Tourism
2004 - 2007
Activities and societies: Participated in activities to create entertainment and guest experiences.
Completed a Higher National Certificate in Hotel Management and Tourism with participation in activities focused on guest entertainment and service.
Unknown Institution (A Level)
A Level, Literature
2000 - 2004
Completed A Level studies with a focus on Literature.
Availability
Location
United KingdomAuthorized to work in
Job categories
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