atul mahato

Provided one-on-one advisory consultations to premium property owners, explaining listing options, service plans, and documentation in simple, jargon-free language. Managed a high-value client portfolio focused on trust and transparency, achieving strong NPS and renewal rates through an empathetic, zero-mis-selling approach.

Conducted consultative client conversations across telecom, BFSI, and healthcare, identifying pain points before proposing solutions. Translated complex outsourcing/service proposals into clear, decision-ready language and closed partnerships using a zero-pressure, honesty-first approach.

Delivered premium VIP advisory support by clearly explaining complex account, billing, and financial service topics in English and Hindi. Handled sensitive escalations with composure, and mentored junior team members to simplify complex issues and improve quality scores and customer satisfaction.

Guided customers through digital wallet, payments, and fintech-related service queries by breaking down technical steps into simple actions. Built foundational knowledge of KYC, transaction compliance, and digital payment processes to support financial advisory in a fintech environment.

Handled high-volume inbound advisory interactions, delivering real solutions instead of scripted responses to drive customer satisfaction. Built strong client communication skills through empathetic support and consistent performance on satisfaction metrics.

Completed Class XII in Commerce and Accounting from the West Bengal Council of Higher Secondary Education in 2019.

Completed Class X through the West Bengal Board of Secondary Education in 2017.