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DILEEP KUMAR BITCHALA

@dileepkumarbitchala

Customer support professional at Policybazaar.com explaining life insurance and following customers through policy issuance.

India

Message

What I'm looking for

I'm seeking permanent, full-time remote work in customer support, client services, onboarding, operations support, or customer success support. I need an employer that hires India-based employees, and my notice period is 30 days.

At Policybazaar.com, I speak with customers about their life insurance needs, explain policy features and terms, and respond to questions and objections. I maintain follow-ups and coordinate with customers through the journey toward policy issuance.

At Y-Axis Immigration and Education Services Pvt. Ltd., I supported customer onboarding and follow-up through the service process. Earlier, at Conneqt Business Solutions Limited, I handled customer service and escalation calls, coordinating with higher-level teams when further resolution was needed.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive

Current

Policybazaar.com

Apr 2024 - Present (2 years 7 months)

Conducts customer conversations to understand insurance needs and explains life insurance products in clear language. Manages follow-ups and coordinates customer journeys to support policy issuance.

Customer Support Insurance products CRM Salesforce Saksham CRM Matrix Genie 2.0 Follow up Management Objection Handling

Visa Immigration Consultant

Y-Axis Immigration and Education Services Pvt. Ltd.

Nov 2023 - Apr 2024 (5 months)

Supported customer onboarding and relationship management in an immigration and education services environment. Communicated service information and maintained follow-ups to ensure continuity.

Customer Onboarding Relationship Management Communication Skills Follow up

Senior Customer Service Representative

Conneqt Business Solutions Limited

Sep 2021 - May 2023 (1 year 8 months)

Handled customer interactions, managed escalation calls, and coordinated with higher-level teams for resolution. Explained information and resolution steps in a customer-friendly manner.

Customer Service Escalation Handling Communication Skills problem resolution