Demelash Lema Wake

Directed all operational aspects including distribution, customer service, human resources, administration, and sales in accordance with the bank's objectives. Provided training, coaching, development, and motivation for bank personnel, and developed forecasts, financial objectives, and business plans.

Directed all operational aspects including distribution, customer service, human resources, administration, and sales in accordance with the bank's objectives. Provided training, coaching, development, and motivation for bank personnel, and developed forecasts, financial objectives, and business plans.

Managed sales and customer service activities, including the sale of bank products, services, and digital banking. Handled customer requests, maintained relationships, and ensured proper handling of queries and complaints.

Participated in the development of branch plans and objectives, and coordinated overall banking operation activities. Contributed to budget preparation and implementation tracking, and analyzed staff needs for continuous education.

Managed sales and customer service activities, including the sale of bank products, services, and digital banking. Handled customer requests, maintained relationships, and ensured proper handling of queries and complaints.

Developed branch plans and objectives, and led their implementation while coordinating overall banking operations. Prepared and tracked the branch's budget, and analyzed staff needs for continuous education.

Prepared and tracked the branch's budget, and represented the branch. Analyzed staff needs for continuous education, and coached and mentored employees for career development.

Responded to customer questions, resolved problems, and maintained customer satisfaction by providing problem-solving resources. Maximized customer operational performance by providing help desk resources and technical advice.

Led and motivated the Customer Services Team to achieve success through clear expectations and performance reviews. Recruited, developed, and retained talent, providing coaching and constructive feedback.

Ensured employees were aware of bank policies and procedures, and identified areas of financial and administrative strengths and weaknesses. Monitored and advised management to minimize risk from poor controls.

Ensured employees were aware of bank policies and procedures, and identified areas of financial and administrative strengths and weaknesses. Monitored and advised management to minimize risk from poor controls.

Enhanced customer satisfaction by handling front-line customer service activities with efficiency. Increased the Branch's resource mobilization effort by cross-selling the Bank's products and services.

Processed customer transactions and directed customers to bank personnel. Verified personal and financial information, maintained customer and financial data, and supported cash management activities.

Grade: 3.55

Completed a Master of Business Administration, focusing on advanced business principles and management strategies. Gained expertise in areas such as finance, marketing, and organizational leadership to prepare for senior management roles.

Grade: 3.41

Pursued a Bachelor of Arts in Accounting and Finance, developing strong foundational knowledge in financial reporting, auditing, and investment analysis. Acquired skills essential for financial management and economic decision-making.

Grade: 3.81

Obtained a Diploma in Accounting, focusing on fundamental accounting principles and practices. Acquired practical skills in bookkeeping, financial record-keeping, and basic financial statement preparation for entry-level accounting roles.