Open to opportunities

MUNANA Thierry

@munanathierry

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Customer-focused professional with extensive experience in operations and management.

Rwanda

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a customer-focused and dependable professional with extensive experience in customer service, sales, team management, and operations. My expertise lies in resolving conflicts, building strong relationships with customers, and ensuring organizational success. I am passionate about achieving customer satisfaction and fostering loyalty through strategic and efficient solutions.

Throughout my career, I have demonstrated my ability to train and mentor teams to deliver exceptional results. As a Branch Operations Supervisor at Java House Africa, I ensured compliance with health and safety standards, trained employees, and created a positive working environment. My role as a Customer Success Manager at I Must Visit allowed me to enhance brand awareness and improve customer experiences through effective onboarding and support.

Experience

Work history, roles, and key accomplishments

Branch Operations Supervisor

Java House Africa

Jan 2025 - Present (5 months)

Ensured compliance with health and safety, food preparation, and serving standards. Trained and mentored teams to deliver exceptional results, fostering a positive and productive work environment.

Team Leadership Operations Management Health and Safety Customer Service Training Conflict Resolution Financial Analysis Inventory Management

Customer Success Manager

I must visit

Jan 2024 - Present (1 year 5 months)

Created brand awareness and onboarded new users and customers to the portal. Served as the primary point of contact for inquiries and complaints, ensuring a seamless customer experience.

Customer Success Brand Awareness User Onboarding Customer Relationship Management Upselling Problem Solving Data Analysis Salesforce

Assistant Restaurant Manager

KFC Rwanda

Jan 2022 - Present (3 years 5 months)

Trained and mentored new team members, ensuring smooth onboarding and adherence to operational standards. Managed shift schedules, assigned stations, and balanced daily operations effectively.

Operations Management Customer Service Inventory Management Payroll Health and Safety Financial Management Conflict Resolution Sales

Shift Supervisor

KFC Rwanda

Jan 2019 - Present (6 years 5 months)

Supervised inventory movement and cash handling processes, ensuring accuracy and compliance. Assigned tasks to employees and ensured sales and operational targets were met.

Inventory Management Assignment Sales Targets Operational Management Customer Service Problem Solving Reporting Conflict Resolution

Tour Manager

Institute of National Museums of Rwanda

Jan 2012 - Present (13 years 5 months)

Supervised and guided visitors, enhancing their museum experience through engaging tours. Collected and analyzed visitor data to improve exhibition strategies and overall visitor satisfaction.

Tour Management Data Analysis Budget Management Heritage Site Development Reporting Interviewing Public Speaking Strategic Planning

Education

Degrees, certifications, and relevant coursework

Acharya Institute of Graduate Studies

Bachelor of Arts, Marketing

Completed a Bachelor of Arts degree with a focus on Marketing. Gained comprehensive knowledge in marketing principles, strategies, and consumer behavior.

Nyanza College of Technology

Advanced Level, Electronics & Telecommunication

Studied Electronics & Telecommunication at the advanced level. Developed foundational knowledge in electronic systems and telecommunication technologies.

College Sainte Marie Reine

Ordinary Level, General Studies

Completed Ordinary Level studies, building a strong academic foundation across various subjects. Developed essential skills in critical thinking and problem-solving.