Open to opportunities

Evariste Habanabashaka

@evaristehabanabashak

Message

Customer Success Specialist driving retention through empathy, conflict resolution, and persuasive communication.

Rwanda

Message

What I'm looking for

I seek a remote tech customer support role focused on user retention, empathetic conflict resolution, growth opportunities, and a collaborative, customer-first culture.

I am a dynamic and resilient Customer Success Specialist with proven experience managing high-volume retail operations and turning skeptical prospects into loyal customers. I excel at de-escalating complex conflicts with empathy and tact while using persuasive communication to increase transaction value and drive repeat business.

I have served as a Customer Care & Operations Specialist, balancing cashiering, floor management, and customer grievance resolution under pressure, and previously maintained a 95%+ positive feedback rating as a Customer Service Representative. I am seeking a remote Tech Customer Support role where I can leverage my customer-first philosophy, adaptability, and technical aptitude with POS systems and CRM tools to improve user retention and brand loyalty.

Experience

Work history, roles, and key accomplishments

Customer Care & Operations Specialist

T2000 Supermarket

Jan 2020 - Jan 2025 (5 years)

Managed end-to-end customer interactions in a high-volume supermarket, led de-escalation efforts to convert dissatisfied shoppers into repeat clients, and increased daily transaction value through effective upselling.

& Customer Success Conflict Resolution Upselling CRM Multitasking Cashiering Operations Management

Customer Service Representative

Unknown

Provided direct support to a diverse clientele with rapid problem-solving, maintaining 95%+ positive feedback through personalized assistance.

Customer Support Communication CRM Multicultural Service Multicultural Services

Education

Degrees, certifications, and relevant coursework

Rwamagana Leader’s School

Secondary School Diploma, General Secondary Education

Completed Secondary School Diploma at Rwamagana Leader’s School with supplementary self-directed training in digital communication and customer relationship management.