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@uwaberamartha
Customer experience specialist with strong leadership and problem-solving skills.
I am a dedicated professional with a Bachelor's Degree in Public Health from Mount Kenya University Rwanda. My career has been shaped by my passion for customer service and my ability to lead teams effectively. I excel in providing exceptional service to clients, particularly in challenging situations, ensuring their needs are met with the utmost care and attention.
Throughout my experience as a Supervisor at Lamane Bakery & Café, I managed daily operations and motivated my team to enhance efficiency and productivity. My role at Kigali Convention Centre & Radisson Blu further honed my skills in a fast-paced hospitality environment, where I consistently delivered high-quality service and collaborated with team members to improve guest experiences. I am also committed to continuous learning, currently developing my skills in digital administration and project management through a Virtual Assistant Program.
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Work history, roles, and key accomplishments
Lamane Bakery & Café
May 2024 - Jun 2024 (1 month)
Managed daily operations at Lamane Bakery & Café, ensuring high-quality service and customer satisfaction. Led and motivated a team to improve efficiency and productivity while coordinating scheduling and maintaining quality control standards.
Kigali Convention Centre & Radisson Blu
Jan 2018 - Feb 2021 (3 years 1 month)
Provided exceptional customer service in a fast-paced hospitality environment. Assisted in coordinating events and managing operations to uphold brand quality standards, collaborating with team members to enhance the guest experience.
Remera Health Centre
Nov 2018 - Feb 2019 (3 months)
Assisted in daily administrative and patient care tasks at Remera Health Centre, gaining practical public health experience. Supported medical staff and contributed to improving operational efficiency.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Public Health
2015 - 2019
Completed a Bachelor's Degree in Public Health, focusing on health promotion, disease prevention, and community health management.
Software and tools used professionally
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