Mukesh User
@mukeshuser2
I drive student enrollment, lead generation, and team performance through customer-focused outreach.
IndiaWhat I'm looking for
I've supported student enrollment at Testbook by making outbound calls, understanding learner needs, and resolving course and career-related doubts.
At JIO Infocomm, I managed 80+ daily calls for lead generation and new-connection sales, combining telecalling, CRM work, and customer engagement. I'm NSDC-certified in BPO operations and HR payroll and employee data management.
I'm currently leading and training team members at Grab Logistics, with a focus on process compliance and effective onboarding.
Experience
Work history, roles, and key accomplishments
Team Leader
Grab Logistics
Feb 2025 - Present (1 year 6 months)
Led a team and trained new members on process compliance.
Counselor
Testbook
Aug 2024 - Feb 2025 (6 months)
Handled outbound calls to understand student needs and resolve doubts.
Sales Executive, Telecalling & Lead Generation, KPI
Jan 2021 - Aug 2024 (3 years 7 months)
Managed 80+ daily calls for lead generation and sold new connections.
Education
Degrees, certifications, and relevant coursework
Radha Govind University
Bachelor of Commerce (Honours), Commerce
2022 - 2025
Pursuing Bachelor of Commerce (Honours) degree.
Birsa Vikash Industrial Training Institute
ITI, Industrial Training
2017 - 2019
Completed Industrial Training Institute program.
JAC Board, Ranchi
12th (Commerce), Commerce
2015 - 2017
Completed 12th grade in Commerce from JAC Board.
JAC Board, Ranchi
10th, General
2014 -
Completed 10th grade from JAC Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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