Mujidat Adegbenro
@mujidatadegbenro
Remote appointment setter and customer support specialist with 3+ years optimizing scheduling and client relations.
NigeriaWhat I'm looking for
I am a detail-oriented Appointment Setter and Scheduling Specialist with over three years supporting remote teams through efficient calendar management, appointment booking, and high-volume client communication. I consistently maintain organized records and leverage CRM and scheduling tools to keep workflows running smoothly.
In previous roles I scheduled and confirmed meetings using Google Calendar and Calendly, processed over 1,000 data entries monthly with 99% accuracy, and resolved scheduling conflicts to improve workflow efficiency by 30%. I also handled 150+ daily client interactions, resolved 95% of client issues within 24 hours, and upheld a 98% customer satisfaction rate.
I am proactive, highly organized, and comfortable working across multiple time zones. I collaborate effectively with cross-functional teams, reduce no-shows through proactive follow-up, and aim to support sales and service teams by optimizing schedules and maintaining excellent client relationships.
Experience
Work history, roles, and key accomplishments
Administrative Virtual Assistant
Kasupo Foundation
Apr 2021 - Jan 2024 (2 years 9 months)
Scheduled and confirmed appointments using Google Calendar and Calendly, processed 1,000+ monthly data entries with 99% accuracy, and resolved scheduling conflicts to improve workflow efficiency by 30%.
Customer Support Representative
Alerzo Limited
Feb 2020 - Mar 2021 (1 year 1 month)
Handled 150+ daily client interactions across phone, email, and chat, resolved 95% of issues within 24 hours, and maintained a 98% customer satisfaction rate while logging interactions in Zendesk and CRM systems.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
Bachelor of Science, Sociology
Bachelor of Science in Sociology from the University of Ibadan.
ALX Africa
Certificate, Virtual Assistance
Completed Virtual Assistant training certificate program focused on remote administrative and support skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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