Mujde Celebi Yesiltepe
@mujdecelebiyesiltepe
Customer operations professional at Foundever who led a full system migration and maintained 95%+ SLA compliance across four international projects.
GermanyWhat I'm looking for
At Foundever, I handled customer operations across four international projects, maintaining 95%+ SLA compliance. I also wrote SOPs and led the team’s full system migration, including software setup and onboarding.
At Shell Oil Company, I built Excel-based automated reporting tools that saved 15+ hours per week, with a 40% efficiency gain confirmed by management. I also created a digital workflow tracking platform for the logistics operation.
At Biofarma Pharmaceutical Company, I supervised production across 14 machines and a team of 37 employees under GMP standards. I designed a digital communication system adopted by the full team of 40, and the site passed two GMP regulatory audits with zero findings.
Experience
Work history, roles, and key accomplishments
Professional Development
Self Employed
Jan 2026 - Present (9 months)
Completed certifications in Generative AI and Notion, and built an automated job-alert pipeline using Python and Apify.
Handled 70+ customer tickets daily across 4 international projects, maintaining 95%+ SLA compliance. Owned spare parts and warehouse coordination, wrote SOPs, led system migration, and used AI tools to cut reporting time by 50%.
Relocated to Berlin and completed an M.Sc. in Project Management.
Sole vehicle scheduler for nationwide logistics, built Excel-based automated reporting tools saving 15+ hours weekly, and standardized onboarding processes and SOPs.
Process Engineer
Biofarma Pharmaceutical Company
Jan 2016 - Dec 2017 (1 year 11 months)
Supervised end-to-end production across 14 machines and a team of 37, designed a digital communication system, and passed 2 GMP audits with zero findings.
Biomedical Purchasing Specialist
Acibadem Healthcare Group
Jan 2015 - Dec 2016 (1 year 11 months)
Managed procurement of biomedical devices for 10+ hospitals, built profit and inventory reports, and led equipment planning for 2 new hospitals.
Education
Degrees, certifications, and relevant coursework
Notion Academy
Notion Essentials, Workflow, Advanced, Notion
2026 - 2026
Completed Notion Academy certifications in Essentials, Workflow, and Advanced.
Microsoft & LinkedIn Learning
Career Essentials in Generative AI, Generative AI
2026 - 2026
Completed the Career Essentials in Generative AI certification from Microsoft and LinkedIn Learning.
Arden University
Master of Science, Project Management
2020 - 2021
Completed an M.Sc. in Project Management at Arden University Berlin, with a thesis on Market Analysis of Wearable Healthcare Devices in the UK.
Yeditepe University
Bachelor of Science, Biomedical Engineering
2009 - 2016
Earned a B.Sc. in Biomedical Engineering from Yeditepe University, with a thesis on Tonotopic Mapping of the Human Brain.
TELC
B1 TELC Certificate, German Language
Holds a German language B1 TELC certificate.
Shell Oil Company
Continuous Improvement Ambassador, Continuous Improvement
Earned the Continuous Improvement Ambassador certification from Shell Oil Company.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
Job categories
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