Open to opportunities

Tosin Ojo

@tosinojo1

Operations and customer support professional specializing in logistics coordination, documentation, and KPI-driven service delivery.

Germany

Message

What I'm looking for

I’m looking for an operations-focused role where I can coordinate workflows, support customers, and drive service quality in a KPI-driven environment. I want to combine stakeholder communication, documentation accuracy, and reporting/data analysis to improve day-to-day operations.

I’m an operations and business support professional with experience in logistics operations, customer support, and business administration. I’m known for managing documentation, coordinating workflows, and communicating effectively with clients, universities, and external stakeholders.

In KPI-driven delivery environments, I’ve supported daily logistics operations, maintained operational records and delivery documentation, and used logistics systems and mobile applications to support route execution. I also resolve operational issues with dispatch teams to maintain service quality and delivery accuracy.

My background also includes coordinating admissions and application processes for international students, managing client onboarding, supporting visa documentation preparation, and tracking application progress. I bring a customer-focused approach, strong problem-solving skills, and practical data analysis for reporting and process improvement.

Experience

Work history, roles, and key accomplishments

Operations & Client Support Coordinator

Alvista Connect Ltd

Aug 2025 - May 2026 (9 months)

Coordinated admissions and application processes for international students, including client onboarding and maintaining application documentation. Liaised with universities and supported visa documentation preparation while tracking workflow progress.

Admissions Support Client Onboarding Documentation Management Visa Documents Customer Support

Logistics Operations Support Associate

KLC Logistik GmbH

Sep 2024 - Feb 2025 (5 months)

Supported daily logistics operations in a KPI-driven delivery environment by maintaining operational records and delivery documentation. Collaborated with dispatch teams to resolve operational issues and maintain service quality.

Logistics Operations Dispatch Route Execution Support Customer Service

Logistics Operations Support Associate

Xinus Logistics (Amazon DSP)

Apr 2024 - Aug 2024 (4 months)

Supported last-mile logistics operations within Amazon's delivery network using digital logistics and route management applications. Maintained delivery accuracy and customer service standards in a fast-paced, performance-driven environment.

Last Mile Logistics Route Management Service standards

Sales Manager

Mekun Motor Spares

Jan 2018 - Jan 2021 (3 years)

Managed customer relationships and daily sales operations, including coordinating inventory management and order fulfilment activities. Assisted customers with product selection and technical enquiries and maintained supplier relationships to support operational efficiency.

Customer Relationship Management Sales Operations Inventory Management Order Fulfilment Supplier Relationship Management

Sales Representative

Oladimeji Motors

Jan 2016 - Jan 2018 (2 years)

Managed customer enquiries and sales transactions while maintaining customer records and sales documentation. Supported inventory administration and stock monitoring activities to help maintain operational efficiency.

Transactional Sales Sales Documents

Education

Degrees, certifications, and relevant coursework

University of Europe for Applied Sciences

Master of Science (M.Sc.), Software Engineering

Expected completion of a Master of Science (M.Sc.) in Software Engineering at the University of Europe for Applied Sciences in Potsdam, Germany (Aug 2026).