Muinat Lawal
@muinatlawal
Customer service representative at Green Glamour Fashion House resolving e-commerce issues across chat, email, and phone.
NigeriaWhat I'm looking for
At Green Glamour Fashion House, I supported e-commerce customers through live chat, email, and phone. I helped with payment, delivery, account access, refund, exchange, and escalation issues, resolving around 80% of cases on first contact.
I kept customer records organized in HubSpot CRM and stayed around 90% SLA compliance. I also maintained an average handling time under four minutes while focusing on solving the customer’s problem.
At Meems Global Logistics, I handled inbound calls and chats through an auto-dialer system and investigated international routing and delivery issues. I resolved around 85% of inquiries on the first try and reduced ticket turnaround time by 20%.
At Unique Grocery, I handled inbound and outbound calls, answered product questions, processed customer orders, and kept accurate records. I’ve worked with Intercom, HubSpot CRM, Zendesk, and auto-dialer systems.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Green Glamour Fashion House
Jan 2024 - Aug 2026 (2 years 7 months)
Supported a global e-commerce customer base through live chat, email, and phone, handling 150+ conversations weekly with an 85% CSAT score. Resolved payment, delivery, account, refund, and escalation issues, achieving 80% first-contact resolution and 90% SLA compliance.
Customer Support Agent
Meems Global Logistics
Feb 2022 - Jan 2024 (1 year 11 months)
Handled inbound calls and chats via auto-dialer, resolving 85% of inquiries on first contact and maintaining a 96% quality score. Investigated international routing and delivery issues, reducing ticket turnaround time by 20%.
Telemarketer
Unique Grocery
Sep 2021 - Feb 2022 (5 months)
Handled high-volume inbound and outbound calls, maintaining an average handling time under 3 minutes while building rapport and answering product questions. Processed customer orders and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Kaduna Polytechnic
Higher National Diploma, Microbiology
Pursued a Higher National Diploma in Microbiology at Kaduna Polytechnic.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Muinat?
You can contact Muinat and 90k+ other talented remote workers on Himalayas.
Message MuinatGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
