Muhammad Zohaib
@muhammadzohaib6
I resolve ecommerce customer issues and coordinate international logistics, customs, warehousing, and airline ground operations.
PakistanWhat I'm looking for
I've supported Walmart customers at Ibex by resolving real-time concerns about online orders and helping customers understand ecommerce product updates. I also hunted winning products, created SEO-optimized listings, and managed client accounts for major global eBay markets.
At Astro Gulf Freight Services in Dubai, I followed international inbound and outbound shipments, managed warehousing activities, processed NOC shipments and BOE on Dubai Trade, and handled customs documentation for international clients.
My aviation background includes passenger handling, check-in on DCS RESA, boarding, ground handling, and aircraft load-and-balance support at SereneAir. I'm looking to deliver efficient results through teamwork, integrity, continuous improvement, and growth.
Experience
Work history, roles, and key accomplishments
Senior Walmart Customer Services Representative
Ibex
Nov 2024 - Jul 2026 (1 year 8 months)
Provided international customer services for Walmart customers worldwide, offering real-time resolutions for online order concerns and promoting company products with knowledge of Walmart ecommerce updates.
Ebay Product Hunting and Account Manager
Self Employed
Jan 2026 - Jun 2026 (5 months)
Hunted winning products for clients in major global markets including UK, USA, DE, and Australia. Listed products with SEO-optimized titles, managed client accounts professionally, and ensured proactive customer service for all buyers.
Logistics Executive
AstroGulf Freight Services LLC
Aug 2022 - Jul 2024 (1 year 11 months)
Followed up on international inbound and outbound shipments for clients, managed warehousing activities, processed NOC shipments and all types of BOE on Dubai Trade, and handled customs documentation for international clients.
Customer Services Officer
SereneAir
Sep 2021 - Aug 2022 (11 months)
Provided professional airline passenger handling including check-in on DCS RESA system, boarding, and ground handling services for quick turnaround of flights. Managed load and balance for flight safety and maintained a positive attitude with customers.
Intern
Pakistan Civil Aviation Authority
Oct 2020 - Nov 2020 (1 month)
Gained professional knowledge about how different departments of Pakistan Civil Aviation and Airport Authorities work together to promote the aviation sector in Pakistan.
Education
Degrees, certifications, and relevant coursework
University of Management and Technology
Bachelor's Degree, Aviation Management
2021 -
Pursued a Bachelor's degree in Aviation Management, gaining comprehensive knowledge in aviation operations and management.
Institute of Chartered Accountancy of Pakistan
CA-1st level, Accounting
2017 -
Completed the Assessment of Fundamental Competencies (AFC) and CA-1st level, building a strong foundation in accounting and finance.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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