Muhammad Waleed

At Zones LLC, I lead specialists who advise customers on software licensing, compliance, and IT roadmaps, driving upselling and service growth across enterprise, mid-market, SMB, and public-sector segments. I achieved a $18.8M Microsoft renewal pipeline in the US SMB segment with a 94.4% renewal rate, migrated 1,500+ customers to NCE, and generated $4.4M through the Adobe VIP assist program.

I've spent more than 14 years helping organizations maximize technology investments through customer success, SaaS support, renewals, cloud solutions, and solution selling. My work spans Microsoft licensing, cloud migrations, recurring billing, software asset management, account mapping, strategic negotiations, and customer relationship management.

I collaborate with distributors, publishers, customers, and internal teams to turn technology roadmaps into adoption, expansion, and long-term customer value. I also developed the LAER framework and completed an internal leadership development program focused on coaching and conflict resolution.