Open to opportunities

Muhammad Usama

@muhammadusama1

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Experienced customer service expert

Pakistan

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What I'm looking for

Seeking a dynamic role focused on innovative payment solutions and exceptional customer service

I am a dedicated and results-driven customer service professional with a strong background in managing and streamlining international payment procedures, ensuring secure transactions across global platforms.

With extensive experience in customer-facing roles, I have developed a proven track record of providing exceptional service, resolving customer concerns, and building strong client relationships. My expertise includes payment gateway solutions, system performance optimization, and compliance with industry regulations.

I am a skilled communicator with a strong focus on customer satisfaction, and I have a demonstrated ability to work effectively in team environments, collaborate with cross-functional teams, and drive sales growth through tailored solutions and promotional campaigns.

Experience

Work history, roles, and key accomplishments

Payment Specialist

GO Software

Jan 2022 - Jan 2023 (1 year)

Managed international payment procedures and provided payment gateway solutions. Collaborated with banks and financial institutions to ensure compliance and optimized payment system performance.

Payment Processing Payment Gateways Compliance Transaction Monitoring Problem Solving Financial Analysis Customer Experience

Live Chat Operator

Krave Mart

Jan 2021 - Jan 2022 (1 year)

Responded to incoming chats regarding orders and payments, resolved customer concerns, and provided accurate information about services. Maintained logs of chat interactions for future reference.

Live Chat Support Customer Service Problem Solving CRM Software Communication Order Management

Customer Service Executive

HairTransplant

Jan 2020 - Jan 2021 (11 months)

Delivered exceptional customer service by responding to inquiries about hair transplant procedures and managing client scheduling. Collaborated with sales and medical teams to provide personalized solutions.

Customer Service Scheduling CRM Software Communication Team Collaboration Problem Solving Client Management Marketing Support

CSR & Sales

ARY

Jan 2019 - Jan 2020 (1 year)

Built and maintained strong client relationships, achieved and exceeded monthly sales targets, and collaborated with the marketing team to execute promotional campaigns, enhancing customer satisfaction.

Sales Customer Relationship Management Co Marketing CRM Software Customer Retention Communication Problem Solving

Customer Agent

Hello International

Jan 2018 - Jan 2019 (1 year)

Handled high volumes of inbound and outbound calls, addressing customer inquiries and complaints while ensuring a positive customer experience. Maintained professionalism and collaborated with team members to meet call center metrics.