Muhammad Sulman Arshad
@muhammadsulmanarshad
I resolve high-volume food delivery and logistics customer issues across chat, phone, and email.
PakistanWhat I'm looking for
I've supported Talabat food delivery and logistics customers through Ferotek, managing 100–150 daily interactions across live chat and inbound/outbound voice channels.
I use Zendesk and Intercom to document cases, track ticket lifecycles, and deliver timely resolutions while meeting CSAT, AHT, QA, adherence, and attendance targets. I handle irate customers through active listening, de-escalation, and practical problem-solving.
I collaborate through Slack and Jira to escalate technical issues and software defects, and use HeroCare and Hurrier dispatch platforms for real-time order management, rider coordination, account troubleshooting, and delivery issue resolution. I'm available for remote work across international time zones, including rotating and overnight shifts.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Ferotek Pvt. Ltd.
Dec 2024 - Apr 2026 (1 year 4 months)
Managed 100–150 customer interactions daily across live chat and voice support, achieving high CSAT and AHT targets. Resolved complex issues using de-escalation and collaborated with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
Muhammad Sulman hasn't added their education
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Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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