Muhammad Shakil Siddique

I am a dedicated customer service consultant with extensive experience in credit control, debt collection, and account management. Currently, I work at HealthHero, Europe's largest private health care provider, where I excel in resolving technical issues and ensuring customer satisfaction. My commitment to quality is reflected in my consistent achievement of a call quality score exceeding 90% and surpassing monthly KPIs.

Previously, I served as a Customer Service Advisor at Ruthbridge LTD, a reputable financial organization. In this role, I not only managed customer inquiries but also took on leadership responsibilities in the absence of our team leader. My track record includes maintaining high call quality scores and consistently hitting debt collection targets, showcasing my ability to drive results in a fast-paced environment.