At Business Solution Services, I led requirements and delivery for an AI WhatsApp-based patient-support chatbot for a multinational pharmaceutical client. I defined product requirements and documentation aligned with life sciences compliance and audit-readiness expectations.
I also led requirements and delivery for an AI-powered production and media management platform, applying AI tools to automate workflows and reduce manual coordination. I owned requirements and product delivery for an airline and hotel booking platform from discovery through launch.
At tkxel, I led requirements and workflow redesign for a sales optimization tool, improving sales-team efficiency and supporting a multi-million-dollar revenue-generation system. I also worked with Scrum teams on sprint planning and releases.
At Shaukat Khanum Cancer Hospital & Research Centre, I gathered requirements for clinical and non-clinical workflows, including EMR and HIS. I supported implementation of EMR and inventory management systems in hospitals across Pakistan, and contributed to work supporting the organization’s CMMI Level 5 achievement.

