Muhammad Shoaib

I’m a results-driven Business Analyst with 3 years of experience in US healthcare EHR/EMR products, with deep specialization in Revenue Cycle Management (RCM), EDI billing workflows, and Agile product delivery. I focus on turning client needs into clear requirements that development teams can build confidently.

Promoted from L1 Service Desk to Business Analyst within 6 months, I’ve built strong domain ownership across multi-platform applications. I serve as the primary liaison between clients and development teams across 4+ applications, ensuring alignment from discovery through UAT and production release.

I lead end-to-end requirement elicitation, gap analysis, and user story writing for 10+ product modules—covering areas like Revenue Cycle Management, Surgical Module, and Litigation & Arbitration. I translate complexity into clarity using wireframes and mockups (Balsamiq, Mockplus) and deliver durable documentation in Confluence (FRS, BRDs, SOWs, and release artifacts).

My work also improves operational outcomes: I analyzed electronic billing rejections across CMS-1500 and EDI 837P/837I/835 (including 270/271/277 formats) and supported ClearingHouse integration with EHR systems. I bring a disciplined, data-driven approach to root cause analysis, process optimization, and cross-functional collaboration, supported by Agile/Scrum execution and thorough UAT & smoke testing.