Muhammad Noriman Jalani

Resolved escalated help desk tickets for Japanese enterprise clients facing Microsoft Entra ID and SCIM sync errors. Secured client accounts for compliance audits and created troubleshooting guides for client IT admins.

Developed and implemented effective content moderation strategies to ensure the safety of digital platforms. Established clear moderation policies and standards aligned with local laws and global regulations.

Provided comprehensive technical support and security advisement for Check Point Security products, supporting sales partners and customers. Delivered effective technical support for various security system implementations.

Served as the primary liaison between Japanese clients and offshore business partners, managing multiple Microsoft Application projects. Monitored and coordinated multiple SAP software and E-Commerce application development.

Supported Windows environments, managed Active Directory, and maintained financial software systems ensuring 24/7 operations. Led the implementation of an RPA project and supported continuous improvement for internal systems.

Earned the Check Point Certified Security Admin Certificate in 2022.

Passed the Japanese-Language Proficiency Test at N2 level in 2021.

Bachelor's Degree in Mechanical System Engineering from Miyazaki University, Japan, class of 2018.