@aadithyashankar
I manage secure end-user computing environments, endpoint services, and high-impact IT support.
MalaysiaAt Singtel, I manage Microsoft Intune, Windows Autopilot, Company Portal, Microsoft 365, Entra ID, ServiceNow, endpoint security, and the full IT asset lifecycle for end-user computing.
Previously at SICPA and ATOS SE, I improved system stability by 25%, reduced security risks by 40%, supported 99% uptime, and resolved complex escalated incidents while meeting SLAs.
Work history, roles, and key accomplishments
Manage Microsoft Intune, Windows Autopilot, and Company Portal for device provisioning and compliance. Provide end-user support for Windows endpoints and Microsoft 365 applications, handle incidents via ServiceNow, and oversee IT asset lifecycle.
SICPA
Feb 2018 - Jun 2024 (6 years 4 months)
Led provisioning, installation, and maintenance of hardware and software, improving system efficiency. Implemented endpoint security solutions including CrowdStrike and Symantec, reducing security risks by 40%, and served as escalation point for infrastructure incidents.
Provided advanced technical support and resolved complex IT issues, ensuring 99% uptime and 98% customer satisfaction. Managed escalated incidents involving Windows systems, enterprise applications, and network connectivity while maintaining SLA compliance.
Degrees, certifications, and relevant coursework
CompTIA Security+, Information Technology
Earned the CompTIA Security+ certification in December 2019.
MCPS: Microsoft Certified Professional, Information Technology
Earned the MCPS: Microsoft Certified Professional certification in November 2013.
MCSA: Windows Server 2012, Information Technology
Earned the MCSA: Windows Server 2012 certification in November 2013.
Bachelor of Science, Information Technology
Grade: 3.2/4.0
Graduated in November 2010 with a Bachelor of Science in Information Technology, achieving a GPA of 3.2/4.0.
Software and tools used professionally
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